Refund policy

SENIK PRINT RETURNS & REFUNDS POLICY

Senik Print are a made-to-order company and do not hold warehouse stock, ALL items are made to your specific order.  Special items, personalised items and made to order items are exempt from standard return policies, these items cannot be returned or exchanged, your statutory rights are unaffected.  Item descriptions, sizes and washing instructions are included with each item, please ensure that you have ordered the correct item.  If you are in doubt or need clarification of items or sizes, please contact us BEFORE making your order to discuss.

Exceptions
Please inspect your order upon receipt.  Should your item be faulty, damaged or you have received the wrong order, please contact us immediately to organise an exchange, please include full details and photographic evidence of the issue.
To be eligible for a return and in line with the above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase and communication from Senik Print agreeing that the item can be returned.  You must return it as agreed with 14 days from initial delivery.  We cannot accept returns after this time.  You must contact us to arrange the exchange.

Upon contacting us, if your return is accepted, we will send you instructions on how and where to send your package.  Items sent back to us without first requesting a return, or those received after 14 days will not be accepted. 

Shipping 
Please note that items are still your responsibility until it reaches us and returns postage cost shall be borne by you unless in the case of faulty goods or otherwise previously agreed with us.  We recommend sending them by a secure delivery method that covers the cost of the item and we cannot be held responsible for items lost or damaged in the post.

Refunds for Faulty Items
We will notify you once we’ve received and inspected your return.  If approved, you’ll be automatically refunded on your original payment method within 10 business days.  Please remember it can take some time for your bank or credit card company to process and post the refund too.  If more than 15 business days have passed since we’ve approved your return, please contact us at admin@ senik.co.uk. 

European Union 14 day cooling off period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Exceptions may apply.  Please contact us for further details. 

For any return questions, please email:- admin@senik.co.uk.